At Alpuig Mortgage, we value clear, timely, and respectful communication. This policy explains how we communicate with you and outlines your rights and responsibilities in the process. As a licensed mortgage loan originator (NMLS #1223444) operating under Lendifi Capital Mortgage (NMLS #2162674), our communication standards align with Lendifi’s officialCommunications Policy.

1. Forms of Communication

We may communicate with you via: Phone calls, Email, Text messages (SMS), Secure client portals, Video conferencing, In-person meetings (by appointment)

By providing your contact information, you consent to receive communications in these formats as necessary to provide services and fulfill your requests.

2. Text Messaging & Email Consent

By submitting your contact information on this website, you expressly consent to receive communications via text message and email. These messages may include: Appointment confirmations or updates, Document requests, Loan status updates, Reminders, Marketing or educational content (optional) You may opt out of marketing communications at any time by replying "STOP" to text messages or clicking "Unsubscribe" in emails. Opting out of transactional communications may impact our ability to provide services to you.

3. Recording and Monitoring

Phone calls or video meetings may be recorded for quality assurance, compliance, and training purposes. If a call is being recorded, you will be notified in advance and can choose to end the call if you do not wish to proceed.

4. Professional Conduct

We are committed to treating every client with respect, integrity, and professionalism. We ask that you do the same in return. Abusive, discriminatory, or threatening behavior may result in termination of communication and/or service.

5. Secure Document Sharing

For your protection, we use secure portals and encrypted communication when sharing sensitive information such as income documentation, credit reports, or loan applications. We strongly recommend that you do not send confidential documents over unsecured email.

6. Communication Hours

Typical communication hours are:

Monday–Friday:

9:00 AM – 6:00 PM

Saturday:

By appointment only

Sunday:

Closed

We strive to respond to all inquiries within one business day.

7. Contact Information

For questions about this policy or to update your communication preferences, contact us.